Before purchasing, review what happens after a customer stops paying. You can set a grace period from 0 to 30 days and choose the available action shown for the end of that period.
The production page states that released servers are permanently deleted and their data is not retained after the grace period.
Open My Instances to see each server’s plan, status, resources, region, billing date, and customer assignment.For an active instance, the production portal currently offers:
Request Credentials
Regenerate SSH Keys when a customer cannot connect
Reinstall with a fresh operating system or One-Click App
assign or unassign the server from a customer
Reinstalling wipes the server’s existing data. Back up anything the customer needs before continuing.