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This page describes a change taking effect on 10 October 2026. Until then, password sign-in continues to work exactly as it does today. Nothing you do now stops working.

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What’s changing

From 10 October 2026, signing in to the Knotie AI Pro Partner Portal no longer uses a password. You’ll enter your email address only, and then:
  • If you have a passkey, the portal offers passkey sign-in — one tap or glance, and you’re in.
  • If you don’t, we email you a one-time sign-in link. Follow it and you’re in.
This applies at both https://knotie-ai.pro and https://knotie.ai — they’re the same login page.

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Why we’re doing it

Passwords are the weakest part of most accounts, and everyone now has too many of them. A passkey is tied to your device and your fingerprint or face, so there’s nothing to phish and nothing to remember. A one-time email link means the only thing standing between someone and your Knotie account is your email account — which the large email providers protect far better than a password ever could. For you, that’s one less password to look after. For your account, it’s a smaller target.

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What to do before 10 October

1

Set up a passkey — this is the one we recommend

Go to Settings → Profile Settings → Security, and set up a passkey. It’s the fastest sign-in and the strongest protection, and it means you won’t need to wait for an email to get into your account.See the Passkeys guide for the full walkthrough.
2

If you can't use a passkey, turn on MFA

If your device or browser doesn’t support passkeys, enable multi-factor authentication from the same Security section, using an authenticator app.See the MFA guide.
3

Check your registered email address is one you can actually reach

From 10 October, the sign-in link goes to your registered email address and nowhere else. If that address is out of date, update it — or contact support — before the changeover.

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How multi-factor authentication fits in

This changed on 30 September. Our announcement email said you’d still need an authenticator code after following a sign-in link. That’s no longer the case: the link signs you in, just like a passkey. If you have multi-factor authentication (MFA) switched on, it stays on your account and still applies wherever a password is used.

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Email codes are going away

You can currently receive an MFA code by email. That option is being removed. Once the sign-in link itself arrives by email, a second code by email isn’t really a second check: anyone who got into your inbox would have both.
Lost your authenticator app? You can still get in. Request a sign-in link and it takes you straight to your dashboard. Then set up a new authenticator or a passkey from Settings → Profile Settings → Security.

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If your account is connected to Stripe

MFA is strongly recommended for accounts with Stripe Connect, and you’ll see a prompt to set it up. A passkey is the stronger option, so we suggest that first.
Because your sign-in link goes to your email, your email account’s security now protects your Knotie account. If you haven’t already, turn on two-step verification with your email provider. It’s the single most useful thing you can do to keep your Knotie account safe.

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Common questions

No. If you’re already signed in, you stay signed in. The new sign-in applies the next time you log in.
Check your spam folder first, then request another link. If your registered address is wrong or you can’t reach it, contact support — they can verify who you are and get you back in.
No — password sign-in is being retired for all partner accounts. That’s the point of the change: a password you can’t use is a password that can’t be stolen or reused.
No. This is about your Partner Portal sign-in. Your customers’ white-label portal already offers sign-in links and is unchanged.
Yes, where it’s enabled for your account. It’s already passwordless.

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Need help?

Click Get Support in the portal sidebar, or email support@knotie-ai.pro. If you think you’ll have trouble signing in after the change, get in touch before 10 October rather than after.