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Enable customer access

  1. In the Partner Portal, open Customers → Active Customers.
  2. Click Manage for the customer.
  3. Open Features & Add-ons.
  4. Turn on VPS Purchase (Managed Servers).
  5. If the customer should use a browser terminal, also turn on Connect Your Server.
  6. Save the customer changes.
You can also choose whether the customer sees One-Click Apps and set a customer-specific margin from the same section.

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What the customer sees

The customer opens VPS Marketplace in the branded portal. The page introduces managed servers, region choices, browser access, one-click app options, and consolidated billing. A customer who is not signed in is asked to log in before managing servers. Once signed in and authorised, the customer can continue from the marketplace to the server-management tools available to their account.

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If access is unavailable

  • Confirm the customer’s portal access is enabled.
  • Confirm VPS Purchase (Managed Servers) is turned on.
  • Ask the customer to sign in again after you save.
  • Check the partner-level VPS settings if plans are not available.