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Where to find it

  1. Open Active Customer.
  2. Select a customer.
  3. Click Manage.
  4. Go to the Phone Numbers tab.

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Customer portal requirement

The Phone Numbers tab requires the customer portal to be enabled. If portal access is not enabled, the UI shows a message like:
  • Customer Portal Required
and provides an Enable Customer Portal button.

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What you can do

Inside the Phone Numbers tab you can:
  • View customer-assigned numbers
  • Assign a number to the customer
  • Assign a number to an agent (via selection modals)
  • Phone Numbers (partner-wide)
  • Customer portal access actions

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Screenshots

Screenshot2025 12 28at01 40 46 Screenshot2025 12 28at01 40 56