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Overview

From 10 October 2026, a passkey is the recommended way to sign in. The Partner Portal is retiring password sign-in: you’ll enter your email address, then use a passkey if you have one, or a one-time email link if you don’t. Setting up a passkey now means the fastest sign-in and no waiting for an email. See Passwordless sign-in.
Passkeys let you sign in securely without a password using your device authentication (Face ID, Touch ID, Windows Hello, or a device PIN). In Knotie AI, passkeys are designed to be:
  • Faster than passwords
  • Resistant to phishing
  • Easy to use across devices

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Passkeys as MFA

Passkeys serve as a strong form of multi-factor authentication (MFA). When you use a passkey:
  • Something you have – Your device (phone, laptop, security key)
  • Something you are – Your biometric (Face ID, Touch ID, fingerprint)
This combination provides stronger security than traditional password + SMS code methods. Because a passkey already proves both of those things, signing in with a passkey satisfies MFA on its own — you won’t be asked for an authenticator code as well, even on an account that has MFA enabled.

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Benefits over traditional MFA

  • No codes to enter – No waiting for SMS or authenticator app codes.
  • Phishing-resistant – Passkeys are cryptographically bound to the website, so fake login pages can’t steal them.
  • Faster login – One tap or glance to authenticate.
  • No password to remember – Eliminates the weakest link in security.

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When to use passkeys

  • You want the simplest sign-in experience.
  • You want strong protection against phishing.
  • You manage sensitive data (customer info, billing, API keys).
We recommend passkeys for all partner accounts.

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How to set up

There are two common ways you’ll be prompted:

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Option A: Setup prompt after login

After your first login, Knotie AI may show a security prompt to set up a passkey. You can also set one up at any time from Settings → Profile Settings → Security.
  1. Click Set up passkey.
  2. Confirm in your browser.
  3. Approve with your device (Face ID / Touch ID / PIN).

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Option B: From the login page

If your email already has a passkey registered:
  1. Open Partner Login.
  2. Enter your email.
  3. Click Login with Passkey.

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Screenshots

Partner Login page — "Login with Passkey" option visible at the bottom of the form

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Troubleshooting

  • If passkey setup fails, confirm you’re using a modern browser (Chrome, Safari, or Edge).
  • Make sure your device has a screen lock enabled.
  • If you don’t see passkey options on the login page, enter a valid email first.
  • Passkey not working on new device – You’ll need to register a new passkey on each device you use.
  • Lost access to passkey device – Sign in with your other method, then register a new passkey. Until 10 October 2026 that means your password (plus MFA if enabled); from 10 October it means a one-time email sign-in link (plus your authenticator code if MFA is enabled). If you can’t reach your registered email address either, contact support.
  • Register a passkey on every device you use – so losing one device never leaves you waiting on an email to get in.