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Overview

Passkeys let you sign in securely without a password using your device authentication (Face ID, Touch ID, Windows Hello, or a device PIN). In Knotie AI, passkeys are designed to be:
  • Faster than passwords
  • Resistant to phishing
  • Easy to use across devices

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Passkeys as MFA

Passkeys serve as a strong form of multi-factor authentication (MFA). When you use a passkey:
  • Something you have – Your device (phone, laptop, security key)
  • Something you are – Your biometric (Face ID, Touch ID, fingerprint)
This combination provides stronger security than traditional password + SMS code methods.

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Benefits over traditional MFA

  • No codes to enter – No waiting for SMS or authenticator app codes.
  • Phishing-resistant – Passkeys are cryptographically bound to the website, so fake login pages can’t steal them.
  • Faster login – One tap or glance to authenticate.
  • No password to remember – Eliminates the weakest link in security.

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When to use passkeys

  • You want the simplest sign-in experience.
  • You want strong protection against phishing.
  • You manage sensitive data (customer info, billing, API keys).
We recommend passkeys for all partner accounts.

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How to set up

There are two common ways you’ll be prompted:

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Option A: Setup prompt after login

After your first login, Knotie AI may show a security prompt to set up a passkey.
  1. Click Set up passkey.
  2. Confirm in your browser.
  3. Approve with your device (Face ID / Touch ID / PIN).

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Option B: From the login page

If your email already has a passkey registered:
  1. Open Partner Login.
  2. Enter your email.
  3. Click Login with Passkey.

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Screenshots

Passkey setup [Insert Screenshot: Passkey Setup Flow]

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Troubleshooting

  • If passkey setup fails, confirm you’re using a modern browser (Chrome, Safari, or Edge).
  • Make sure your device has a screen lock enabled.
  • If you don’t see passkey options on the login page, enter a valid email first.
  • Passkey not working on new device – You’ll need to register a new passkey on each device you use.
  • Lost access to passkey device – Use your backup authentication method (password + MFA) to log in and register a new passkey.