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Ask Katie

Select the floating Ask Katie button in the lower-right corner of the public site or Partner Portal. Katie can answer product questions and help you find settings. Type a question and send it. If a microphone button is available in your browser, you can also dictate the question and review the text before sending. Katie support chat open in the Partner Portal

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Open partner support

Select Get Support at the top of the Partner Portal. The support panel currently offers: Use email when you cannot complete a request in the portal. Include the page you were using, what you expected, what happened, and the approximate time. Do not include passwords or private keys.

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Support keyword

Use the Support Keyword tab when the support team needs to confirm that you own the account. Follow the code and identity-check instructions shown in the panel.

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If a support request fails

Keep a copy of your message and send it to support@knotie-ai.pro. If Katie creates a support ticket, save the reference shown in the chat. A confirmation email is only expected when the chat says one was sent.