Agent analytics

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What Agent Analytics is for

Agent Analytics helps you understand what’s happening across your AI agents:

• Total calls
• Total call duration
• Average duration
• Success rate
• Cost breakdown (LLM, STT, TTS, and provider costs)

This is the page you use to:

• Price services correctly
• Check profit margins
• Spot sudden spikes
• Diagnose failed calls

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Where to find it

In the Partner Portal sidebar, open Agent Analytics.

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Before you start (most common blockers)

If you see a message like “Please update your API keys & onboard Agents first,” it usually means:

• You haven’t added provider API keys yet, or
• You haven’t imported/created agents yet.

Fix:

1. Go to Settings.
2. Add or update your provider API keys.
3. Return to Manage AI Agents and import/create agents.
4. Come back to Agent Analytics.

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Choose the time period

Agent Analytics supports time windows such as:

• Day
• Week
• Month

Use Month for pricing decisions and Day for troubleshooting spikes.

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What the cost breakdown means

You’ll often see costs split into parts like:

• LLM: the AI “brain” behind the conversation
• STT: speech-to-text (turns audio into text)
• TTS: text-to-speech (creates the voice)
• Provider costs: Retell/VAPI/Ultravox/GHL/ElevenLabs

If one category grows unusually fast, it’s a signal to review:

• Prompt length
• Call flow
• Agent configuration
• Provider settings

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Viewing individual agent analytics

While the main view shows overall costs for all agents, you can also load analytics for a specific agent:

1. Use the agent selector/filter at the top of the page.
2. Select the agent you want to analyze.
3. View detailed metrics for that specific agent.

This allows you to:

• Identify top agents – See which agents are handling the most calls.
• Provider-based cost breakdowns – Understand costs per provider (Retell, VAPI, Ultravox, etc.).
• Troubleshoot specific agents – Isolate issues to a single agent rather than your entire portfolio.

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Metered billing (upcoming feature)

Metered billing is an upcoming feature that will allow you to automatically charge customers based on their actual usage. Currently, you can use Agent Analytics to manually track usage and create invoices accordingly. Once metered billing is released, usage tracking will be automated.

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Tips for agencies

• Review analytics weekly and adjust your markup if costs change.
• Use analytics screenshots in customer check-in calls (it builds trust).
• Load individual agent analytics to identify your most profitable agents.

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Screenshots