Agent analytics

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What Agent Analytics is for

Agent Analytics helps you understand what’s happening across your AI agents:

• Total calls
• Total call duration
• Average duration
• Success rate
• Cost breakdown (LLM, STT, TTS, and provider costs)

This is the page you use to:

• Price services correctly
• Check profit margins
• Spot sudden spikes
• Diagnose failed calls

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Where to find it

In the Partner Portal sidebar, open Agent Analytics.

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Before you start (most common blockers)

If you see a message like “Please update your API keys & onboard Agents first,” it usually means:

• You haven’t added provider API keys yet, or
• You haven’t imported/created agents yet.

Fix:

1. Go to Settings → Partner API Keys and open the Platform API tab. Create or update your keys here — these are the keys that let the platform run your agents.
2. Return to AI Agents in the sidebar and import or create your agents.
3. Come back to Agent Analytics.

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Choose the time period

Agent Analytics supports time windows such as:

• Day
• Week
• Month

Use Month for pricing decisions and Day for troubleshooting spikes.

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What the cost breakdown means

You’ll often see costs split into parts like:

• LLM: the AI “brain” behind the conversation
• STT: speech-to-text (turns audio into text)
• TTS: text-to-speech (creates the voice)
• Provider costs: Retell / VAPI / Ultravox / GHL / ElevenLabs / Knova

If one category grows unusually fast, it’s a signal to review:

• Prompt length
• Call flow
• Agent configuration
• Provider settings

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Viewing individual agent analytics

While the main view shows overall costs for all agents, you can also load analytics for a specific agent:

1. Use the agent selector/filter at the top of the page.
2. Select the agent you want to analyze.
3. View detailed metrics for that specific agent.

This allows you to:

• Identify top agents – See which agents are handling the most calls.
• Provider-based cost breakdowns – Understand costs per provider (Retell, VAPI, Ultravox, etc.).
• Troubleshoot specific agents – Isolate issues to a single agent rather than your entire portfolio.

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Metered billing (still rolling out)

Automatic usage-based billing is being rolled out in stages:

• Stripe payouts are ready. You can connect your Stripe account today and start taking payments (see the Metered billing setup guide). Knotie’s platform fee is 2.5%.
• The automated metered-billing page is still in development. Some parts, like Billing Plans and Customer Billing, aren’t fully live yet.

In the meantime, use Agent Analytics to track usage, and create invoices from the Billing & Invoices page.

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Tips for agencies

• Review analytics weekly and adjust your markup if costs change.
• Use analytics screenshots in customer check-in calls (it builds trust).
• Load individual agent analytics to identify your most profitable agents.

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Screenshots