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What Agent Analytics is for

Agent Analytics helps you understand what’s happening across your AI agents:
  • Total calls
  • Total call duration
  • Average duration
  • Success rate
  • Cost breakdown (LLM, STT, TTS, and provider costs)
This is the page you use to:
  • Price services correctly
  • Check profit margins
  • Spot sudden spikes
  • Diagnose failed calls

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Where to find it

In the Partner Portal sidebar, open Agent Analytics.

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Before you start (most common blockers)

If you see a message like “Please update your API keys & onboard Agents first,” it usually means:
  • You haven’t added provider API keys yet, or
  • You haven’t imported/created agents yet.
Fix:
  1. Go to Settings.
  2. Add or update your provider API keys.
  3. Return to Manage AI Agents and import/create agents.
  4. Come back to Agent Analytics.

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Choose the time period

Agent Analytics supports time windows such as:
  • Day
  • Week
  • Month
Use Month for pricing decisions and Day for troubleshooting spikes.

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What the cost breakdown means

You’ll often see costs split into parts like:
  • LLM: the AI “brain” behind the conversation
  • STT: speech-to-text (turns audio into text)
  • TTS: text-to-speech (creates the voice)
  • Provider costs: Retell/VAPI/Ultravox/GHL/ElevenLabs
If one category grows unusually fast, it’s a signal to review:
  • Prompt length
  • Call flow
  • Agent configuration
  • Provider settings

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Tips for agencies

  • Review analytics weekly and adjust your markup if costs change.
  • Use analytics screenshots in customer check-in calls (it builds trust).

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Screenshots

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