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What a whitelabel subdomain does

A whitelabel subdomain gives you a branded login link for your Customer Portal without needing any DNS work. Most partners use a whitelabel subdomain first, then upgrade to a custom domain later.

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When a whitelabel subdomain is the best choice

  • Fast setup: you want a working portal link in minutes.
  • No DNS access: the customer can’t (or won’t) update domain records.
  • Pilot launches: you want to test the portal with a small group first.

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Set up your whitelabel subdomain

  1. In the Partner Portal, open Settings.
  2. Go to Whitelabel.
  3. Find the Subdomain section.
  4. Enter the subdomain you want customers to use.
  5. Click Save.
  6. Open the portal link in a private/incognito window to confirm:
    • The portal loads.
    • The branding looks right.
    • Customers can sign in.
  • Use the whitelabel portal URL as the “single source of truth” for logins.
  • If you send portal invites, paste the same URL in the email so customers don’t bookmark an old link.

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Support notes (common issues)

  • Portal opens but looks unbranded
    • Double-check you saved the whitelabel settings.
    • Refresh the page (hard refresh) or test in an incognito window.
  • Customer says the link doesn’t work
    • Confirm they copied the full URL (no trailing spaces).
    • Confirm the customer is active and has portal access.
  • Customer can’t sign in
    • Make sure they’re using the email address you invited.

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Screenshots

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