Email domains

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What email domain setup does

Email domain setup lets you send emails from your own domain (instead of a generic sender). This is important for:

• Brand trust (customers recognize your domain)
• Better deliverability (fewer spam issues)
• Consistent “From” name and address

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Before you start

• Make sure Domain Email Service is enabled for your account.
• Make sure you (or your customer) can edit DNS records for the domain.
• Decide what you want your sender to look like:
  • From name (example: Acme AI Agency)
  • From email (example: noreplyto@yourdomain.com)

Email Domain Management carries a Premium Feature badge in the Partner Portal sidebar.

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Set up your email domain

1. In the Partner Portal, open Settings.
2. Go to Email Domain Management (sidebar link under Settings).
3. In Setup Your Domain:
   • Enter Domain Name (example: yourdomain.com).
   • Enter From Email (example: noreplyto@yourdomain.com).
   • Enter From Name (example: Acme AI Agency).
4. Click Setup Domain.

Knotie AI Pro will show the DNS records you need to add.

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Add DNS records (the “copy/paste” part)

1. Open the DNS provider for the domain (Cloudflare, GoDaddy, Namecheap, etc.).
2. Add each DNS record exactly as shown in Knotie AI.
3. Save the changes.

Tip: If your DNS provider asks for “Host/Name”, it might be @ for the root domain.

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Verify your domain

1. Back in Email Domain Management, click Verify Domain.
2. If the status shows pending, wait a bit and try again.
3. Once verified, you’ll see a verified status in the header.

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Post-verification state

After a domain is verified, the Setup fields and DNS copy-paste UI are hidden. Instead, you see:

• Verified domain name
• Active status badge
• Send Test Email section

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Send a test email

After your domain is verified:

1. Enter a test email address in the textbox
2. The Send Test Email button becomes enabled once you type an email address
3. Click Send Test Email
4. Check your inbox and confirm the sender shows your domain

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Using custom domains for email accounts

Once your email domain is verified, you can use it for:

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Notification emails

All system notifications will be sent from your custom domain:

• Invitation emails
• Password reset emails
• Low credit alerts
• Billing notifications

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White-label email experience

Combining email domains with your white-label portal creates a fully branded experience:

• Portal URL: portal.yourcompany.com
• Email sender: noreplyto@yourcompany.com
• Brand consistency across all touchpoints

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Troubleshooting

• Domain verification stays pending
  • DNS changes can take time to propagate (up to 48 hours, typically 15-30 minutes).
  • Re-check that you copied values exactly (extra spaces can break verification).
• You see “Domain Email Service Not Enabled”
  • Go to Settings and enable Domain Email Service first.
• Test email fails
  • Verification must be completed before test emails can be sent.
• Emails going to spam
  • Verify SPF, DKIM, and DMARC records are properly configured.
  • Check your domain reputation with email testing tools.