Email domains

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What email domain setup does

Email domain setup lets you send emails from your own domain (instead of a generic sender). This is important for:

• Brand trust (customers recognize your domain)
• Better deliverability (fewer spam issues)
• Consistent “From” name and address

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Before you start

• Make sure Domain Email Service is enabled for your account.
• Make sure you (or your customer) can edit DNS records for the domain.
• Decide what you want your sender to look like:
  • From name (example: Knotie Support)
  • From email (example: support@yourdomain.com)

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Set up your email domain

1. In the Partner Portal, open Settings.
2. Go to Email Domain Management.
3. In Setup Your Domain:
   • Enter Domain Name (example: yourdomain.com).
   • Enter From Email (example: support@yourdomain.com).
   • Enter From Name (example: Knotie Support).
4. Click Setup Domain.

Knotie AI Pro will show the DNS records you need to add.

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Add DNS records (the “copy/paste” part)

1. Open the DNS provider for the domain (Cloudflare, GoDaddy, Namecheap, etc.).
2. Add each DNS record exactly as shown in Knotie AI.
3. Save the changes.

Tip: If your DNS provider asks for “Host/Name”, it might be @ for the root domain.

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Verify your domain

1. Back in Email Domain Management, click Verify Domain.
2. If the status shows pending, wait a bit and try again.
3. Once verified, you’ll see a verified status in the header.

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Send a test email

After your domain is verified:

1. Click Send Test Email.
2. Check your inbox and confirm the sender shows your domain.

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Using custom domains for email accounts

Once your email domain is verified, you can use it for:

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Customer email accounts

Create customer email addresses on your domain:

1. Go to Customer Portal Management.
2. When creating a new customer, use customer@yourdomain.com format.
3. Customers receive emails from your branded domain.

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Notification emails

All system notifications will be sent from your custom domain:

• Invitation emails
• Password reset emails
• Low credit alerts
• Billing notifications

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White-label email experience

Combining email domains with your white-label portal creates a fully branded experience:

• Portal URL: portal.yourcompany.com
• Email sender: support@yourcompany.com
• Brand consistency across all touchpoints

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Troubleshooting

• Domain verification stays pending
  • DNS changes can take time to propagate (up to 48 hours, typically 15-30 minutes).
  • Re-check that you copied values exactly (extra spaces can break verification).
• You see “Domain Email Service Not Enabled”
  • Go to Settings and enable Domain Email Service first.
• Test email fails
  • Verification must be completed before test emails can be sent.
• Emails going to spam
  • Verify SPF, DKIM, and DMARC records are properly configured.
  • Check your domain reputation with email testing tools.

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Screenshots