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Overview

This guide walks you through logging into the Knotie AI Pro Partner Portal as a new partner. By the end, you’ll be on your dashboard with full access to the onboarding checklist. Time to complete: ~5 minutes for first login (password change + optional MFA).

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Step 1 — Navigate to Partner Login

Go to the partner login page: 
https://knotie-ai.pro/partner/login
Partner Login page What you’ll see:
  • Email and password fields
  • Sign In button
  • “Continue with Google” option
  • “Login with Passkey” option
  • “Forgot password?” link

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Step 2 — Enter Credentials

Enter the email address and temporary password provided in your welcome email.
  • Email: your partner email (e.g. partner@example.com)
  • Password: the temporary password from the welcome email
Click Sign In.
First login only: If this is your first time logging in, you’ll be prompted to change your password immediately after this step.

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Step 3 — Set a New Password (First Login Only)

If this is your first login, you’ll see the Change Password screen: Partner Login page (also used as visual reference for the first-time login flow until a dedicated Change Password screenshot is captured) Fill in all three fields:
  • Current Password — enter your temporary password
  • New Password — create a strong password (min. 8 characters, mixed case, numbers)
  • Confirm New Password — re-enter your new password
Click Change Password to continue.

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Step 4 — Secure Your Account / Passkey Setup

After your first password change, you’ll see the “Secure Your Account” modal offering passkey setup, followed by the Welcome screen. Choose one of:
  • Set Up Later — skip passkey setup and go to the dashboard (you can enable it later under Settings → Profile Settings)
  • Create a Passkey — follow the browser prompt to register a passkey
The passkey prompt appears before the extra sign-in security (MFA) setup. Both are available — a passkey is the newer option and works across all your devices. Your password, MFA, and passkey controls all live under Settings → Profile Settings.
You can enable MFA (a code from an authenticator app) separately any time from Settings → Profile Settings.

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Step 5 — Choose How You Start

After the security prompt, you land on your dashboard. A small selector lets you switch how you want to work, and a Watch Tutorial button is always available:
  • Manual — the standard dashboard (this is where you’ll spend most of your time).
  • Nexus — a preview of a new chat-first way to run your whole agency from one window. Choosing it opens the preview below.
  • Watch Tutorial — play a guided tour of the portal.
If you pick Nexus, you’ll see a preview screen. It’s an early look — nothing here touches your real data yet, and you can return to Manual at any time.
Knotie Nexus Preview dialog explaining it is an early visual mockup of a chat-first way to run your agency, with 'Stay on Manual' and 'Continue to Nexus preview' buttons.
For everyday use, stay on Manual.

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Step 6 — Partner Dashboard & Your Onboarding Path

You’re now on the Partner Dashboard. Your onboarding is laid out as a series of levels — you complete short challenges to move from one level to the next. Partner Dashboard onboarding — Level 0 progress bar and the "Make the Platform Yours" challenge with its steps

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Your first challenge

You start at Level 0, with your first challenge — Make the Platform Yours — front and center. It walks you through a few quick steps to get set up:
  • Take a Quick Platform Tour — a short overview of how the dashboard fits together.
  • See Why Your Customer Portal Matters — the value of your white-label portal.
  • Follow the Portal Setup Guide — set up your portal.
  • Create the Right Experience for Every Customer — tailor what customers see.
  • Choose Your Default Customer Experience — pick the default portal experience for new customers.
As you finish challenges, the progress bar fills and you unlock the next level.

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What’s coming up next

Later levels guide you through the rest of your setup:
  • Onboard Your First Customer
  • Launch Your First AI Agent
  • Connect Stripe and Start Getting Paid
Progress is saved automatically — you can pick up where you left off across multiple sessions.

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Quick Actions (Top of Dashboard)

  • Pricing Calculator — estimate pricing for new customers
  • Onboard New Customer — start the customer onboarding flow

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Account Overview (Top-Right)

  • Knotie Credits — your current balance (5,000 credits on signup)
  • Telephony — call spend to date
  • Auto-recharge — toggle auto-recharge settings
  • Quick Buy Credits — purchase more credits
  • Storage — portal storage used vs. allocated

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Credential Reference

FieldWhere to find
Partner emailYour registered partner email (e.g. partner@example.com)
Temporary passwordSent in the welcome email from welcome@knotie-ai.pro
Dashboard URLhttps://knotie-ai.pro/partner/dashboard
SupportClick Get Support in the sidebar or email partners@knotie-ai.pro

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Troubleshooting

“Invalid credentials” on login
  • Check your email spelling — use the address from your welcome email
  • Your temporary password expires after first use — must be changed immediately
  • If you forgot your password, use “Forgot password?” to reset
MFA setup failing
  • Use an authenticator app (Google Authenticator, Authy, etc.)
  • Save the backup codes in a secure location
  • You can skip and enable MFA later from Settings → Profile Settings
Dashboard shows “Setting up your command center”
  • This is a loading screen — wait a few seconds
  • If it persists more than 30s, refresh the page
Onboarding steps not saving progress
  • Progress saves automatically after each step
  • If a step doesn’t save, try completing it again or refresh the dashboard