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What credits are

Knotie AI uses two balances:
  • Knotie Credits
    • Used for platform usage (AI features and related services).
  • Telephony Credits
    • Used for calling/telephony costs.
You can view both in Credits and also in the sidebar Account Overview box.

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Where to find it

In the Partner Portal sidebar, open Credits.

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Check your balances

On the Credits page, you’ll typically see:
  • Your current Knotie Credits balance
  • Your current Telephony Credits balance
Tip: If a balance is low, the portal may show warnings so you can top up before calls fail.

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Buy credits (top up)

  1. Go to Credits.
  2. Click Buy Credits.
  3. Select a credit package.
  4. Complete payment.
If you return from checkout with a success=true message, Knotie AI will try to apply credits immediately.

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View transaction history

  1. Go to Credits.
  2. Click Show History.
  3. Review purchases, usage, and adjustments.

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Credit settings (low-balance alerts)

  1. Go to Credits.
  2. Click Settings.
  3. Configure low-balance alerts so you get warned before a customer is impacted.

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Common questions

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Why do I need two balances?

Most agencies want to separate platform usage from telephony usage:
  • It’s clearer for accounting.
  • It makes it easier to price your services.

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What happens if credits run out?

  • Low balances can cause calls to fail or stop.
  • Top up early to avoid disruptions.

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Troubleshooting

  • Payment succeeded, but credits didn’t update
    • Refresh the Credits page.
    • Wait 1–3 minutes and refresh again.
    • If still missing, contact Support.
  • Payment was canceled
    • No charges were made.
    • Re-open Credits and try again.

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Screenshots

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