Credits management

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What credits are

Knotie AI uses two separate credit balances to give you clear visibility into your costs:

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Knotie Credits

Knotie Credits are used for platform and AI-related services:

• AI agent processing (LLM, STT, TTS costs)
• Platform features and add-ons
• Knowledge base processing
• Email and SMS notifications
• API usage

When Knotie Credits are used: Every time an AI agent processes a call, generates a response, or uses platform features.

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Telephony Credits

Telephony Credits are used specifically for phone and calling costs:

• Inbound call minutes
• Outbound call minutes
• Phone number rentals
• SMS messaging (carrier costs)

When Telephony Credits are used: Every time a call is made or received, or when phone numbers are provisioned.

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Why two balances?

Separating credits makes it easier to:

• Track costs accurately – Know exactly where your money is going.
• Price services correctly – Set different markups for AI vs telephony.
• Manage budgets – Top up each balance independently based on usage patterns.

You can view both balances in Credits and also in the sidebar Account Overview box.

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Where to find it

In the Partner Portal sidebar, open Credits.

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Check your balances

On the Credits page, you’ll typically see:

• Your current Knotie Credits balance
• Your current Telephony Credits balance

Tip: If a balance is low, the portal may show warnings so you can top up before calls fail.

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Buy credits (top up)

1. Go to Credits.
2. Click Buy Credits.
3. Select a credit package.
4. Complete payment.

If you return from checkout with a success=true message, Knotie AI will try to apply credits immediately.

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View transaction history

1. Go to Credits.
2. Click Show History.
3. Review purchases, usage, and adjustments.

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Credit settings (low-balance alerts)

1. Go to Credits.
2. Click Settings.
3. Configure low-balance alerts so you get warned before a customer is impacted.

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Common questions

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Why do I need two balances?

Most agencies want to separate platform usage from telephony usage:

• It’s clearer for accounting.
• It makes it easier to price your services.

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What happens if credits run out?

• Low balances can cause calls to fail or stop.
• Top up early to avoid disruptions.

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Troubleshooting

• Payment succeeded, but credits didn’t update
  • Refresh the Credits page.
  • Wait 1–3 minutes and refresh again.
  • If still missing, contact Support.
• Payment was canceled
  • No charges were made.
  • Re-open Credits and try again.

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Screenshots