Phone numbers

Documentation Index

Fetch the complete documentation index at: https://docs.knotie-ai.pro/llms.txt

Use this file to discover all available pages before exploring further.

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What Phone Numbers is for

The Phone Numbers section helps you manage numbers used by voice agents. You can:

• Import phone numbers
• Assign a number to a customer
• Assign a number to a specific AI agent
• Control inbound/outbound behavior (based on your provider setup)

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Where to find it

In the Partner Portal sidebar, open Phone Numbers.

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Understand ownership (partner vs customer)

A phone number can be owned by:

• Partner: the number belongs to you (the agency) and can be assigned to customers.
• Customer: the number belongs to a customer account.

This matters for billing, permissions, and what actions you can take.

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Import phone numbers

1. Go to Phone Numbers.
2. Click Import (or Import Numbers).
3. Follow the import flow and confirm.

After import, you’ll see the number in your list.

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Assign a phone number to a customer

1. Find the number in the list.
2. Open the actions menu.
3. Choose Assign to Customer.
4. Pick the customer and confirm.

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Assign a phone number to an agent

If you want a number to route to a specific agent:

1. Find the number.
2. Open the actions menu.
3. Choose Assign Agent.
4. Select:
   • Provider (Retell, VAPI, Ultravox, etc.)
   • The agent
   • Inbound/outbound preferences (if shown)
5. Save.

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Filter and search

The Phone Numbers page supports filters such as:

• Search: number, friendly name, or customer
• Provider
• Status
• Assigned vs unassigned
• Ownership: partner vs customer
• Customer filter

These filters help when you manage large volumes.

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Troubleshooting

• Calls aren’t reaching the agent
  • Confirm the number is assigned to the correct customer.
  • Confirm the agent assignment exists and is active.
  • Check inbound/outbound settings.
• A number can’t be deleted
  • Unassign it from customers/agents first, then try again.

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Screenshots