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What it is

The server terminal lets your customers connect to their own server (VPS) straight from your white-label portal, right in the browser. There’s nothing for them to install and no keys for them to manage — they open the portal, click connect, and they’re in. In your customer’s portal, this feature appears in the sidebar as Server Terminal. It’s built to be secure: the customer’s private access key is stored safely on our side and never sent to their browser, and each connection uses a fresh, short-lived session rather than leaving anything open in the background.

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Turning it on

The server terminal is switched on in two stages.

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Step 1 — Enable it for your account

This feature needs to be activated for your partner account first. If you don’t see the option described below, contact Knotie AI support and ask them to enable it for you.

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Step 2 — Turn it on for a customer

Once it’s active on your account:
  1. Open Customers.
  2. Select the customer.
  3. Click Manage.
  4. Go to Features & Add-ons.
  5. Find Server Terminal and toggle it on.
The toggle only appears once the feature is active on your account.

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How your customer uses it

After you’ve turned it on for them, the customer finds it in their portal:
  1. Log in to the customer portal.
  2. Click Server Terminal in the sidebar.
  3. If they haven’t saved their server details yet, they’ll be asked to add them before they can connect.

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What your customer needs

Before connecting, the customer needs their server details saved in the portal. This is usually:
  • The server’s address (hostname or IP)
  • The connection port (typically 22)
  • A username
  • Their private access key
If those aren’t saved yet, the terminal will prompt them to add them first.

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How a connection works

When the customer clicks Connect, a secure, temporary session is opened between their browser and their server. The terminal in the browser then talks to the server through that connection. When they disconnect — or after a short time — the session closes, and a new one is created next time they connect. Nothing is left open in between.

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Screenshots

Knotie AI Pro Partner Portal — VPS management page (the server terminal feature is enabled per-customer under their Features & Add-ons, and shows up in the customer's white-label portal as "Server Terminal")