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Open notification preferences

  1. Open Settings in the Partner Portal.
  2. Scroll to Notification Preferences.
The page currently includes Agent Healthcheck Alerts. This setting controls email notifications when a voice agent cannot use its connected provider account. Notification Preferences with Agent Healthcheck Alerts enabled

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Turn email alerts on or off

Use the Agent Healthcheck Alerts switch to change the email preference. You can still review reported issues from the notification bell when email is off. Agent Healthcheck Alerts disabled

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Review notifications

Open the bell in the portal header to review current alerts. Some agent pages also show a bell for alerts related to that provider. After fixing an agent connection, return to the bell to check whether the issue is still shown. If it remains after the next check, open the agent settings and confirm its connected account is active.