Skip to main content

​
What Stripe Connect is used for

Stripe Connect links your agency’s Stripe account so you can:
  • Collect payments from customers
  • Use billing features that rely on Stripe
The Partner Portal surfaces Stripe Connect status so you can confirm payments are ready to process.

​
Where to find it

  1. Open Settings.
  2. Scroll to Stripe Connect.

​
Connect Stripe

  1. Click Connect Stripe.
  2. You’ll be redirected to Stripe to complete onboarding.
  3. After completing onboarding, you’ll return to the Partner Portal.
If you see an error mentioning you’re not “signed up for Connect,” enable Stripe Connect in your Stripe Dashboard first.

​
Complete setup (if onboarding isn’t finished)

If your status indicates onboarding is incomplete, use:
  • Complete Setup
This re-opens the Stripe onboarding flow.

​
Understand the status indicators

The Stripe Connect block includes indicators for:
  • Accept Charges (payments)
  • Receive Payouts (bank transfers)
  • Outstanding Requirements (missing details Stripe needs)
If there are outstanding requirements, click Complete Requirements.

​
Connected state

When fully connected, the UI shows:
  • Account Type — e.g., Express
  • Account ID — e.g., acct_...
  • Accept Charges: Enabled
  • Receive Payouts: Enabled
  • Disconnect button (available if you need to unlink Stripe)

​
Platform fee

The UI shows a Platform Fee percentage.
  • Standard rate is 2.5%
  • Premium subscribers benefit from 1% (as shown in the “Premium Benefit” callout)

​
Disconnect Stripe

If needed, you can disconnect Stripe:
  1. Click Disconnect.
  2. Confirm.
This prevents collecting new payments, but does not remove historical payment data.

​
Security note (two-factor authentication)

While Stripe Connect is active, the Partner Portal keeps two-factor authentication on and won’t let you turn it off. This is intentional — it protects your payment processing. You’ll see this noted in your Security settings:
“MFA cannot be disabled while Stripe Connect is active. This ensures secure payment processing.”

​
Screenshots

Stripe Connect panel in Partner Settings — Express account with a masked Account ID, Accept Charges and Receive Payouts both Enabled, and the Revenue Sharing card showing the 2.5% platform fee (you keep 97.50%) with the Premium Benefit 1% callout