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What Stripe Connect is used for

Stripe Connect links your agency’s Stripe account so you can:
  • Collect payments from customers
  • Use billing features that rely on Stripe
The Partner Portal surfaces Stripe Connect status so you can confirm payments are ready to process.

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Where to find it

  1. Open Settings.
  2. Scroll to Stripe Connect.

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Connect Stripe

  1. Click Connect Stripe.
  2. You’ll be redirected to Stripe to complete onboarding.
  3. After completing onboarding, you’ll return to the Partner Portal.
If you see an error mentioning you’re not “signed up for Connect,” enable Stripe Connect in your Stripe Dashboard first.

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Complete setup (if onboarding isn’t finished)

If your status indicates onboarding is incomplete, use:
  • Complete Setup
This re-opens the Stripe onboarding flow.

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Understand the status indicators

The Stripe Connect block includes indicators for:
  • Accept Charges (payments)
  • Receive Payouts (bank transfers)
  • Outstanding Requirements (missing details Stripe needs)
If there are outstanding requirements, click Complete Requirements.

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Platform fee

The UI shows a Platform Fee percentage.
  • Standard rate may be 2.5%
  • Premium subscribers may see 1% (as shown in the “Premium Benefit” callout)

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Disconnect Stripe

If needed, you can disconnect Stripe:
  1. Click Disconnect.
  2. Confirm.
This prevents collecting new payments, but does not remove historical payment data.

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Security note (MFA requirement)

If Stripe Connect is active, the Partner Portal may require MFA and prevent disabling it. This is intentional to protect payment processing.

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Screenshots

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