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Open Integration Pricing

In the Partner Portal, open Settings → Integration Pricing. Use the switch at the top of the page to turn integration charging on or off for the partner account. Integration Pricing showing the base rate, margin, and per-app prices

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Set the default price

The page shows the platform base rate and a Margin multiplier. Production currently displays a base rate of 0.03 credits per call. The calculated customer price and margin update as you change the multiplier. Review the calculated price before saving.

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Set prices for individual apps

Use Per-app pricing when an app should not use the default margin.
  • Per-call price sets the credits charged each time an agent uses that app.
  • Unlock fee sets a one-time charge before the customer can connect the app.
  • Effective price shows the resulting per-call charge.
Leave an app on Use margin or Free to keep the default shown by the page.

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Choose which experiences charge

Under Per experience, choose Inherit, On, or Off for each listed experience. Inherit follows the partner-wide switch.

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Override one customer

  1. Open Customers → Active Customers.
  2. Select Manage for the customer.
  3. Open Features & Add-ons.
  4. Find Charge for integrations under AI Credit Management.
  5. Choose Inherit partner setting, On, or Off.
  6. Save the customer.
The customer setting takes priority over the experience and partner defaults. Charges apply only while AI Credits Enabled is on for that customer.

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Apps for your customers

Apps for your customers sets one list of apps for all your customers, so you don’t have to choose apps for each customer one by one.
  • New customers get this list automatically.
  • Existing customers get it only when you hand it to them (see below).
  • A customer you chose apps for yourself keeps their own list.
Changing the list updates everyone who follows it straight away. Customers still need the Integration menu turned on to see their apps. Apps for your customers, with the Tick the free apps button and the Free and Standard app groups

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Choose the apps

  1. Open Settings → Integration Pricing and find Apps for your customers.
  2. Tick the apps you want. Apps are grouped as Free, Standard, and Premium. To tick every free app at once, select Tick the free apps.
  3. Select Save at the bottom of the page.
If you’re on the Free Forever plan, you can only offer free apps.

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Add new apps automatically

Turn on Automatically add new apps as we release them to add each new app to your list on the day it’s released. This only ever adds apps — anything you’ve unticked stays off.

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Give the list to existing customers

The auto-add option and the Existing customers section with the Give them this list button Existing customers shows how many customers already follow your list, and how many have no apps of their own. Select Give them this list to hand your list to the customers who have no apps of their own. From then on they follow your list.
Give them this list uses the apps ticked on screen right now. Tick the apps you want before you select it.
To give one customer a different set of apps, choose them in that customer’s Edit Apps. They’ll then keep their own list instead of following yours.