Email settings (SMTP and Domain Email Service)

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What Email Settings is for

Email Settings controls how your portal sends white-label emails (invites, notifications, and system messages). You typically choose one of two options:

• Custom SMTP Server (bring your own mail server)
• Domain Email Service (one-click setup to send from your domain)

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Where to find it

1. Open Settings.
2. Scroll to Email Settings.

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Option A: Configure a custom SMTP server

1. Click Configure SMTP.
2. Toggle Use Custom SMTP.
3. Fill in:
   • SMTP Host
   • SMTP Port
   • SMTP Username
   • SMTP Password
   • From Email
   • From Name
4. Acknowledge the risk checkbox (required).
5. Click Test Connection (recommended).
6. Save.

Notes:

• If you already have a saved password, you may not need to re-enter it unless you’re changing it.
• Test Connection sends a check to your SMTP server so you can confirm the details work before saving.

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Keep email access safe

Use a dedicated email account for portal messages and do not reuse its password elsewhere. Follow your email provider’s recommended secure connection settings and sending limits. The setup form includes a required confirmation before custom SMTP can be enabled.

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Option B: Enable Domain Email Service (irreversible)

The Settings page includes a Domain Email Service block with an Activate button. Important:

• The UI warns this is irreversible.
• Once enabled, SMTP cannot be re-enabled.

When you click Enable Domain Email Service, the portal redirects you to:

• /partner/settings/email-domain

Follow that page’s domain verification steps.

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Post-activation state

After Domain Email Service is activated, the UI changes significantly:

• Configure SMTP button becomes disabled with text: “Inactive — Disabled - Domain Email Service is active”
• The Activate button is replaced with an Active status badge
• The Domain Email Service block shows an irreversibility warning

This page describes the first-time setup experience. If your account already has Domain Email Service active, the main buttons will be disabled or hidden.

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Troubleshooting

• Configure SMTP is disabled
  • Domain Email Service is active.
• SMTP test fails
  • Confirm host/port.
  • Confirm username/password.
  • Confirm your SMTP provider allows the sender address.

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Screenshots