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What the media library is for

The Docs & Media section lets your customers (the people using your whitelabel portal) upload images, documents, and other files that their AI agents can reference. Each uploaded file gets a stable public link with no expiry — so it works everywhere, including platforms like Instagram that reject links that expire. Use the media library when a customer wants to:
  • Store brand images, logos, or product photos for agents to use in social posts
  • Upload PDFs or documents an agent should be able to surface
  • Build a reusable asset bank for marketing or outreach campaigns
My Docs & Media in the customer portal — a search bar, Upload Media button, a per-customer storage meter, All / Images / Videos filter tabs, and the empty state prompting the first upload

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Prerequisites

Before a customer can see the Docs & Media section in their portal:
  1. The partner must enable the Docs & Media menu toggle in that customer’s Features & Add-ons panel.
  2. The customer must have an active portal account.
See Features, add-ons, and menu visibility for the toggle location.

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Storage quotas per plan

Storage is now enforced per-plan. Each partner account has a pool limit, and each customer gets an individual cap configured by the partner. When a customer hits their individual cap, uploads return an error instead of consuming partner storage. When the partner pool is full, uploads across all customers are blocked until storage is freed. Partners can adjust a customer’s individual cap in Customers → Manage → Features & Add-ons → Allocated Storage (MB).

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Uploading assets

  1. Open the customer portal and navigate to Docs & Media.
  2. Click Upload and select a file.
  3. The platform checks the file against the customer’s allocated storage cap.
  4. On success, the file appears in the card grid with its name and a direct URL.
Accepted file types depend on the upload configuration; images (PNG, JPG, WEBP, GIF) and common documents (PDF) are supported.

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Searching and managing assets

  • Use the search bar to filter assets by name.
  • Each card shows a preview (for images), the file name, and action buttons.
  • Click Delete on a card to permanently remove the file from storage.
Deletions are immediate and cannot be undone. Storage is reclaimed after deletion.

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Using assets in agents

Media asset URLs are stable and do not expire. You can paste a URL directly into an agent prompt, a social post template, or any field that accepts a URL. Agents granted the MEDIA_LIST_ASSETS MCP tool can retrieve a customer’s asset list programmatically, and agents with MEDIA_IMPORT_FROM_URL can pull external images directly into the media library. See MCP tool modes for how agent-facing tools are scoped.