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Overview

When AI Memory is enabled for a customer by their partner, the customer gains access to the My Minds page in their portal (/whitelabel/memory). This page lets customers create and manage their own Minds — named long-term memory stores that their AI agents remember across calls and sessions. The page header reads AI Memory → My Minds, with a How Minds work & connecting agents help link (/whitelabel/memory/help) and a Connect to my agents card for using Minds in Claude Code, n8n, or any MCP agent. Customer portal "My Minds" page at /whitelabel/memory, showing the Your Minds list with a customer Mind and the Recall / Remember / Ask actions on the selected Mind

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Prerequisites

  • The customer’s partner must have enabled AI Memory on the customer’s account (via Features & Add-ons → Enable AI Memory (Mind)).
  • The My Minds nav item is visible only when memory is enabled for the customer.
If AI Credits are not enabled for this customer, the partner absorbs the full cost of memory operations. Customers will still be able to use memory, but AI credit charges won’t appear in their portal billing.
  1. Log in to the customer portal.
  2. In the left sidebar, under the Management section, click My Minds.
  3. You land on /whitelabel/memory.
If memory is not enabled, you’ll see an AI Memory Not Enabled panel with the message: “AI Memory isn’t enabled on your account — contact your provider to get access.”

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Create a Mind

  1. On the My Minds page, click New Mind (or Create your first Mind when the list is empty).
  2. In the Create New Mind modal:
    • Name (optional) — give it a distinct name to keep a separate Mind per project or topic. Leave blank to create the default Mind.
    • Description (optional) — a note about what this Mind will remember.
    • Scope — choose customer Mind (shared across all your agents) or agent Mind (scoped to a single agent).
  3. Click Create Mind.
The new Mind appears in the Your Minds list, and its detail panel opens with the Recall / Remember / Ask actions. Create New Mind modal with the Name (optional), Description (optional), and Scope (Customer Mind / Agent Mind) fields

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Remember a fact

Storing a fact writes it into the Mind’s long-term store, so agents can recall it in future sessions.
  1. Select a Mind from the list.
  2. Click the Remember button.
  3. Type the fact or context you want to store (e.g., "My preferred contact number is +1-555-0100 and I prefer morning calls.").
  4. Click Remember.
AI Credits are consumed for Remember operations (see your credit balance in the sidebar).

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Recall

Recall fetches everything the Mind currently knows — its derived Profile and a Snapshot.
  1. Select a Mind.
  2. Click the Recall button.
  3. Review the Profile and Snapshot sections.
Recall is always free — no AI credits are consumed.
The Profile section is derived asynchronously. If it appears empty right after writing a fact, wait a moment and click Recall again.

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Ask

Ask a natural-language question that is answered using everything stored in the Mind.
  1. Select a Mind.
  2. Click the Ask button.
  3. Type your question.
  4. Choose a Reasoning depth — minimal, low, medium, high, or max. Higher depths reason more thoroughly but cost more AI credits.
  5. Click Ask.
The answer is drawn from the Mind’s stored knowledge. AI Credits are consumed for Ask operations based on the selected reasoning depth.

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Credit consumption summary

OperationAI Credits consumed?
RememberYes
RecallNo (free)
AskYes — cost scales with the selected Reasoning depth (minimal cheapest → max highest)

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Troubleshooting

SymptomFix
”My Minds” not visible in sidebarContact your provider — AI Memory needs to be enabled on your account
Profile is empty after RememberWait a few seconds and click Recall again (profile derivation is async)
Ask returns “temporarily unavailable”Retry in a moment; Recall still works during this period
Remember or Ask fails with a credit errorCheck your AI Credit balance in the sidebar; top up if low