AI Usage

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Overview

AI Usage is a single-page analytics dashboard showing usage costs, call volumes, duration, and profit for your agents across every connected AI provider. Everything — period filter, provider tabs, headline metrics, cost pies, top-agent chart, and per-agent tiles — lives on the same page; no modal hop required to read the basics.

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Where to find it

1. Partner Portal → Agent Analytics in the sidebar. The page header reads “AI Usage Analytics” — the sidebar and header use slightly different names for the same page.

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Supported providers

Voice-agent providers (matching the Provider filter row below):

• VAPI Agents
• Retell Agents
• Ultravox Agents
• GHL Agents
• ElevenLabs Agents

Chat-agent providers (filter row only):

• Retell Chat

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Metrics tracked

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Filter by period and provider

The top of the page has two filter rows:

• Period: Day / Week / Month — recalculates every metric and chart for the selected window.
• Provider: All / VAPI / RETELL / ULTRAVOX / GHL / ElevenLabs / Retell Chat — narrows the page to one provider’s agents (or All for cross-provider totals).

Changing either filter triggers a refresh of headline metrics, pie charts, the Top Agents by Cost chart, and the agent grid below.

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Cost breakdown

Three pie charts sit directly below the headline metrics on the same page:

• Product Cost Breakdown — share of cost across product types (LLM / STT / TTS / Provider fees)
• Cost by Provider — share of total spend by upstream provider
• Call Success Rate — successful vs failed call ratio

For a single-agent breakdown of LLM / STT / TTS / Provider costs, open the agent’s View Detailed Analytics modal from the agent grid (see below).

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Agent tiles and detailed analytics

Below the pies, the page renders a Top Agents by Cost bar chart, then a grid of per-agent tiles. Each tile shows the agent’s headline numbers (Total Calls, Billable Cost, Actual Cost, Profit, Avg Duration, Success Rate, Cost/Min) and a View Detailed Analytics button that opens a deeper modal for that single agent.

The provider badge on each tile (RETELL, ElevenLabs, etc.) reflects the upstream provider; tiles from disabled providers won’t appear under the All filter.

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Profit analysis

The analytics modal shows a profit analysis bar chart:

• Actual Cost — what you pay the provider
• Billed Cost — what you charge the customer
• Profit — difference between billed and actual

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Retell summary

The Retell tab shows a summary row at the top with:

• Total Cost
• Total Duration
• Total Calls
• Success Rate

Plus a cost breakdown grid of product costs before individual agent tiles.

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Refresh data

Click Refresh Summary to reload aggregate data for the Retell tab.

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API key issues

If an API key is missing for a provider, you’ll see a red error banner with a button to navigate to Settings to configure the key.

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Next steps

• Agent Analytics — more usage insights
• AI Gateway — manage API keys and budgets
• Credits — add credits when low