> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knotie-ai.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone numbers for a customer

> Assign and manage phone numbers for a specific customer (requires customer portal to be enabled).

## Where to find it

1. Open **Customers → Active Customers** in the Partner Portal sidebar.
2. Select a customer.
3. Click **Manage**.
4. Go to the **Phone Numbers** tab.

## Customer portal requirement

The Phone Numbers tab requires the customer portal to be enabled.

If portal access is not enabled, the UI shows a message like:

* **Customer Portal Required**

and provides an **Enable Customer Portal** button.

## What you can do

Inside the Phone Numbers tab you can:

* View customer-assigned numbers
* Assign a number to the customer
* Assign a number to an agent (via selection modals)

## Related pages

* [Phone Numbers](/partner-portal/phone-numbers) — manage all numbers in your account
* [Customer portal access](/partner-portal/customers/customer-portal-access-actions) — enable the portal before assigning numbers

## Screenshots

<img src="https://mintcdn.com/kno2getherlabsltd/lzQmpFGTMKLe_lLS/images/screenshots/customer-phone-numbers-tab-2026-07-03.png?fit=max&auto=format&n=lzQmpFGTMKLe_lLS&q=85&s=4699f70bf443e4268ba7ebbe996a7af6" alt="Phone Numbers page with No Phone Numbers Found empty state for a customer without any numbers yet" width="1536" height="730" data-path="images/screenshots/customer-phone-numbers-tab-2026-07-03.png" />

<img src="https://mintcdn.com/kno2getherlabsltd/kNjcBRHaIWbDnZJ2/images/screenshots/customer-import-numbers-modal-2026-07-03.png?fit=max&auto=format&n=kNjcBRHaIWbDnZJ2&q=85&s=c8b2406241ba0f0e4d5d1278c033ecd3" alt="Import Phone Numbers modal with provider selector (Twilio or Telnyx) and Next button on step 1 of 4" width="1536" height="730" data-path="images/screenshots/customer-import-numbers-modal-2026-07-03.png" />
