> ## Documentation Index > Fetch the complete documentation index at: https://docs.knotie-ai.pro/llms.txt > Use this file to discover all available pages before exploring further. # Integration app requests > Customers can ask for apps they don't have yet, and you get an email with what they need. When a customer wants an app that isn't available to them, they can ask for it from their **Integration** page. You get an email with the details, so you know exactly which apps your customers want. ## Where customers ask for an app The **Request an app** button appears on the customer's Integration page: * next to **Refresh**, at the top of **Tool Integrations**, and * in the middle of the page when no apps are enabled for them yet. The customer Integration page with no apps enabled and two Request an app buttons ## What the customer fills in The Request an app form with Which app, What would you use it for, and an optional Link | Field | What the customer enters | | - | - | | **Which app?** | An app from the list, or **Something else…** for an app that isn't listed | | **What would you use it for?** | What they want their agents to do with the app | | **Link** (optional) | A link to the app or more information | They then select **Send request**. The list only shows apps the customer can't already use. ## What happens next Each request gets a reference code, such as `APP-7K3Q9D`, and two emails go out: * **The customer** gets a confirmation with their reference code. It's sent from your branded email address and doesn't mention your plan. * **You** get an email saying who asked, which app, what they want it for, and a link to their customer record. If the app isn't included in your own plan, the email says so. To give the customer the app, add it in **Customers → Manage → Features & Add-ons → Edit Apps**. See [Choose customer integrations](/partner-portal/customers/integration-apps-selection). ## Limits Each customer can send up to six requests an hour. ## Related pages * [Choose customer integrations](/partner-portal/customers/integration-apps-selection) * [Integration pricing](/partner-portal/settings/integration-pricing) * [Features, add-ons, and menu visibility](/partner-portal/customers/features-addons-and-menu-visibility) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.