> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knotie-ai.pro/llms.txt
> Use this file to discover all available pages before exploring further.

# Email domains

> Integrate email domains using Knotie AI Pro email systems.

## What email domain setup does

Email domain setup lets you send emails from your own domain (instead of a generic sender). This is important for:

* Brand trust (customers recognize your domain)
* Better deliverability (fewer spam issues)
* Consistent "From" name and address

## Before you start

* Make sure **Domain Email Service** is enabled for your account.
* Make sure you (or your customer) can edit DNS records for the domain.
* Decide what you want your sender to look like:
  * **From name** (example: `Acme AI Agency`)
  * **From email** (example: `noreplyto@yourdomain.com`)

> **Email Domain Management** carries a **Premium Feature** badge in the Partner Portal sidebar.

## Set up your email domain

1. In the Partner Portal, open **Settings**.
2. Go to **Email Domain Management** (sidebar link under Settings).
3. In **Setup Your Domain**:
   * Enter **Domain Name** (example: `yourdomain.com`).
   * Enter **From Email** (example: `noreplyto@yourdomain.com`).
   * Enter **From Name** (example: `Acme AI Agency`).
4. Click **Setup Domain**.

Knotie AI Pro will show the DNS records you need to add.

## Add DNS records (the “copy/paste” part)

1. Open the DNS provider for the domain (Cloudflare, GoDaddy, Namecheap, etc.).
2. Add each DNS record exactly as shown in Knotie AI.
3. Save the changes.

Tip: If your DNS provider asks for “Host/Name”, it might be `@` for the root domain.

## Verify your domain

1. Back in **Email Domain Management**, click **Verify Domain**.
2. If the status shows **pending**, wait a bit and try again.
3. Once verified, you’ll see a verified status in the header.

### Post-verification state

After a domain is verified, the Setup fields and DNS copy-paste UI are hidden. Instead, you see:

* Verified domain name
* Active status badge
* **Send Test Email** section

## Send a test email

After your domain is verified:

1. Enter a test email address in the textbox
2. The **Send Test Email** button becomes **enabled** once you type an email address
3. Click **Send Test Email**
4. Check your inbox and confirm the sender shows your domain

## Using custom domains for email accounts

Once your email domain is verified, you can use it for:

### Notification emails

All system notifications will be sent from your custom domain:

* Invitation emails
* Password reset emails
* Low credit alerts
* Billing notifications

### White-label email experience

Combining email domains with your white-label portal creates a fully branded experience:

* Portal URL: `portal.yourcompany.com`
* Email sender: `noreplyto@yourcompany.com`
* Brand consistency across all touchpoints

<img src="https://mintcdn.com/kno2getherlabsltd/roapHUhX_kUdTTdE/images/screenshots/screenshot-2026-03-19-212252.png?fit=max&auto=format&n=roapHUhX_kUdTTdE&q=85&s=6d23993602a885b44ac90f3224c33b17" alt="Email Domain Management - Complete Setup" width="702" height="912" data-path="images/screenshots/screenshot-2026-03-19-212252.png" />

## Troubleshooting

* **Domain verification stays pending**
  * DNS changes can take time to propagate (up to 48 hours, typically 15-30 minutes).
  * Re-check that you copied values exactly (extra spaces can break verification).
* **You see "Domain Email Service Not Enabled"**
  * Go to **Settings** and enable Domain Email Service first.
* **Test email fails**
  * Verification must be completed before test emails can be sent.
* **Emails going to spam**
  * Verify SPF, DKIM, and DMARC records are properly configured.
  * Check your domain reputation with email testing tools.