> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knotie-ai.pro/llms.txt
> Use this file to discover all available pages before exploring further.
# Customer deletion requests
> How customers ask you to delete their data or account from their portal, and what you do next.
## Overview
Your customers can ask for their data or their whole account to be deleted, straight from their portal. The request comes to **you**, their provider. **Nothing is deleted automatically.** You review the request and act on it with the customer controls you already have.
## Where customers find it
The options are in the **Danger zone** at the bottom of the customer's **Settings** page (Account Settings), below **Team Management**.
There are two choices:
| Option | What the customer is asking for |
| - | - |
| **Delete some of my data** → **Request data deletion** | Delete data collected through the service, such as activity history or uploaded files, while keeping the account open. |
| **Delete my account** → **Request account deletion** | Close the account and delete the data that goes with it. They lose access to the portal. |
The customer confirms before the request is sent.
## What you receive
You get an email with:
* the customer's name and email address
* which kind of deletion they asked for
* when they asked
The customer sees a confirmation that their request was sent. To stop repeated clicks flooding your inbox, a customer can send up to five requests an hour.
There's no list of requests inside the Partner Portal yet. The email is your record, so keep it until you've dealt with the request.
## What to do next
1. Open **Customers → Active Customers**.
2. Find the customer and select **Manage**, then **Features & Add-ons**.
3. Scroll to **Customer Portal Access** and use the control that fits the request:
* **Block Access** suspends their sign-in straight away while you prepare.
* **Delete** removes their portal access, for a request to close the account.
4. Remove any other data they asked about, then let the customer know you're done.
See [Customer portal access](/partner-portal/customers/customer-portal-access-actions) for what each control does.
## Related pages
* [Customer portal access](/partner-portal/customers/customer-portal-access-actions)
* [Features, add-ons, and menu visibility](/partner-portal/customers/features-addons-and-menu-visibility)
* [Download your data or delete your own account](/account/data-deletion-request)
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